Privacy Policy

Introduction

This document sets out the privacy policy of Dimitrios Kinnas ABN 20 201 979 603 trading as Illawarra Bounce Co. (we, us or our).

We take our privacy obligations seriously and have created this Privacy Policy to explain how we collect, hold, use and disclose personal information in connection with our business, website and equipment hire services.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. If you have any questions or concerns about how we handle your personal information, you can contact us using the details set out below.

By providing personal information to us, you acknowledge that we may collect, hold, use and disclose that information in accordance with this Privacy Policy and applicable law.

We may update this Privacy Policy from time to time by publishing an updated version on our website. We encourage you to review the Privacy Policy periodically so that you are aware of our current privacy practices.

Types of personal information we collect

The personal information we collect may include:

• your name;

• your residential, postal, event or delivery address;

• your email address, telephone number and other contact details;

• your business name, ABN or ACN and other business details where you make a booking on behalf of a business or organisation;

• details relating to a booking or proposed booking, including event details, Site details, venue information, access instructions and the Equipment requested;

• the name and contact details of a Supervising Adult and confirmation that the Supervising Adult is aged 16 years or over;

• payment, billing and transaction information, including information provided in connection with payment of Fees or a Security Bond;

• information contained in communications or enquiries you send to us, including by email, telephone, SMS or social media;

• information you provide in connection with feedback, reviews, surveys, promotions or complaints;

• information about your interactions with our website or online services, including your device type, IP address, browser information, pages viewed, website usage information and information collected through cookies or similar technologies;

• information about third parties where you provide that information to us, including venue contacts or other persons connected with a booking; and

• any other personal information that you provide to us or that we reasonably require in connection with our business, website or services.

Personal information of minors

Our hire services and booking process are intended for persons aged 18 years or over. We do not knowingly enter into hire agreements with persons under 18 years of age.

A person aged 16 years or over may be identified as a Supervising Adult in connection with a booking. Where we collect personal information about a person under 18 for this purpose, we will only collect information that is reasonably necessary for the booking, supervision and safe use of the Equipment.

If you believe that we have collected personal information from a person under 18 in circumstances where we should not have done so, please contact us using the details set out below.

How we collect personal information

We may collect personal information directly from you or from third parties, including when you:

• contact or make an enquiry with us through our website, by email, telephone, SMS or social media;

• request a quote, make a booking or enter into an Equipment Hire Agreement with us;

• complete or submit a booking form, enquiry form or other form to us;

• make a payment to us or provide information in connection with a payment, refund or Security Bond;

• provide information about the Site, venue, Supervising Adult or another person in connection with a booking;

• receive Equipment or other services from us;

• communicate with us in connection with a booking, cancellation, rescheduling request, complaint or other matter;

• leave a review, provide feedback or participate in a promotion or survey; or

• interact with our website, social media pages, online content or advertising.

We may also collect personal information from third parties where reasonably necessary for our business or a booking, including venue operators, payment service providers and persons who make a booking or enquiry on your behalf.

We may automatically collect certain information when you access or use our website, including through cookies, analytics tools and similar technologies. This may include your IP address, device and browser information, pages viewed, referring website and information about how you interact with our website.

Cookies are small files stored on your computer, mobile phone or other device which enable websites to recognise your device and collect information about your use of the website. You can generally control or disable cookies through your browser settings. Further information about our use of cookies is set out in our Cookie Policy.

Use of your personal information

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries and providing quotes or information about our Equipment and services;

• processing, administering and managing bookings and Equipment Hire Agreements;

• arranging delivery, setup, inspection, pack-down and collection of Equipment;

• communicating with you about your booking, including changes, cancellations, rescheduling, weather or safety matters;

• identifying and communicating with the Hirer, Supervising Adult, venue contact or other persons relevant to a booking;

• processing payments, refunds, Security Bonds and other amounts payable in connection with a booking;

• maintaining business, transaction and customer records;

• providing information to our employees, contractors, service providers and other third parties where reasonably necessary to provide our services or operate our business;

• improving our website, services, customer experience and business operations;

• preventing or investigating fraud, misuse, safety incidents or other unlawful activity;

• complying with legal and regulatory obligations, resolving disputes and enforcing our agreements;

• sending administrative communications, booking confirmations, reminders, notices, safety information and other service-related communications;

• sending marketing or promotional communications where you have consented to receive them or where otherwise permitted by law. You may opt out of marketing communications at any time using the unsubscribe facility provided or by contacting us; and

• responding to complaints, requests for access or correction and other communications relating to privacy.

We may disclose personal information to our employees, contractors, payment service providers, technology and cloud service providers, professional advisers and other service providers where reasonably necessary for the purposes described in this Privacy Policy.

Some of these service providers may store or process personal information outside Australia. Where required by applicable law, we will take reasonable steps in relation to overseas disclosures of personal information.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the personal information we hold. However, no method of electronic transmission or storage is completely secure and we cannot guarantee the absolute security of personal information.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience only and may not remain current or be maintained by us.

We are not responsible for the content, security or privacy practices of third-party websites. We recommend that you review the privacy policies of those websites before providing personal information to them.

Requesting access or correcting your personal information

You may request access to personal information that we hold about you by contacting us using the details set out below.

We may need to verify your identity before providing access. In some circumstances, we may be permitted or required by law to refuse access to some or all of the personal information requested. If we refuse a request for access, we will explain the reason for doing so where required by law.

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct the information where appropriate.

We will respond to requests for access or correction within a reasonable timeframe.